Terms & Conditions

MENOPAUSE REDEFINED TERMS OF SALE:

Please read the following important terms and conditions before you purchase anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to. This contract sets out:

  • your legal rights and responsibilities;

  • our legal rights and responsibilities; and

  • certain key information required by law.

In this contract:

  • ‘Account’ means an online customer account created through our Website.

  • ‘Product’ means any menopause-related products, including but not limited to supplements, skincare items, or accessories sold by us.

  • ‘We’, ‘us’ or ‘our’ means Menopause Redefined;

  • ‘Website’ means www.menopause-redefined.com

  • ‘You’ or ‘your’ means the person using our site to purchase products from us.

  1. Introduction

    • By accessing or using our Website, mobile application, or other services on any computer, mobile device, tablet, console, or other device, you consent to our Terms of Sale.

    • If you purchase products on our Website, you agree to be legally bound by this contract and any supportive documents in association with it, including our Website Terms of Use.

    • We reserve the right to update and revise our Terms at any time to ensure that they accurately reflect developments in the law and our business operations. Any amendments made will be effective upon updating on the Website.

    • You may only purchase products from our site for personal and non-business reasons.

    • This contract is only available in English. No other languages will apply to this contract.

  2. Your Privacy and Personal Information

    • Our Privacy Policy is available at www.menopause-redefined.com

    • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use, and share such information, your rights in relation to your personal information, and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

  3. Account Registration

    • In order to purchase our products or set up a consultation with us, you will need to create an Account either on our Website or with one of our representatives.

    • By creating an Account with us, you agree that you are solely responsible for any activity or usage that occurs. You also agree that you provide us with complete, accurate, and updated information, as we will not accept any liability for any incorrect or incomplete information.

    • We reserve the right to refuse registration of new Accounts and to cancel an Account at any time.

    • You may delete your Account at any time by contacting us by emailing: enquiries@menopause-redefined.com

  4. Ordering Products from Us

    • Individualised Products

      • You must use our Website to place an order for a product in this range. The products in this range are customisable to your preferences, using the dropdown selection boxes. Please read and check your order carefully before submitting it as once the order has been submitted, these selections cannot be altered or refunded.

      • When you place your order at the end of the online checkout process (e.g., when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgment does not, however, mean that your order has been accepted by us. Please see below for “Order Confirmation”.

    • Standard Products

      • The products in this range are not customisable.

      • To order a product in this range, you will need to select it directly from our Website.

      • Payment for standard products must be made at the time of order.

  5. Order Confirmation

    • We may contact you to say that we do not accept your order. This is typically for the following reasons:

      • the materials selected to customise the products are unavailable;

      • we cannot authorise your payment;

      • you are not allowed to purchase the products from us;

      • we are not allowed to sell the products to you;

      • you have ordered too many products; or

      • there has been a mistake on the pricing or description of the products.

    • We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

      • a legally binding contract will be in place between you and us; and

      • we will dispatch the products to you within the timeframe confirmed in the Confirmation Email or if no timescale is mentioned, then within those timescales as set out on our Website.

    • If you are under the age of 18, you may only purchase products from our Website if you have consent from someone above the age of 18 years.

    • We will order the specific materials for your bespoke order following payment by you, meaning that your order cannot be cancelled or amended in any way.

  6. No Right to Cancel This Contract

    • You do not have the right to cancel this contract after purchasing our products as our products are made to your specifications and clearly personalised. For the avoidance of doubt, the exemption under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 28(1)(b) applies to all of our products.

    • This clause is subject to the provisions of clause 12 regarding faulty products (see below).

  7. Delivery

    • We use a courier to deliver our products. Please note that our expected delivery timescales may differ depending on the time of year.

    • The estimated date for delivery of the products is set out on our Website.

    • If something happens which:

      • is outside of our control; and

      • affects the estimated date of delivery;

    • we will let you know the revised estimated date for delivery of the products by email.

    • Delivery of the products will take place when we deliver them to the address that you gave us. We do not accept any liability for incorrect or incomplete delivery information.

    • If nobody is available to take delivery, please contact us using the contact details provided.

    • You are responsible for the products when delivery has taken place. In other words, the risk in the products passes to you when you take possession of the products.

    • We may deliver your products in instalments.

  8. Price and Payment

    • The Price of the products will be as quoted on our Website (for Individualised products) or as quoted in the invoice we send you (for Standard products).

    • The price of the products:

      • is in pounds sterling (£)(GBP);

      • includes VAT at the applicable rate; and

      • does not include the cost of delivery of the products to you.

    • We accept all major credit cards and debit cards. We do not accept payments by cash.

    • We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

    • For online payments made for Individualised products, your credit card or debit card will only be charged upon making payment when submitting your order online.

    • For payments made for Standard products, your credit or debit card will be charged at the time of order.

    • All payments by credit card or debit card need to be authorised by the relevant card issuer.

  9. Nature of the Products

    • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the products:

      • are of satisfactory quality;

      • match the description, sample or model.

    • We must provide you with products that comply with your legal rights.

    • While we try to make sure that:

      • all weights, sizes and measurements set out on our Website are as accurate as possible, there may be a small discrepancy in such weights, sizes and measurements in the products ordered; and

      • the colours and materials used in our products are displayed as accurately as possible on our Website; the actual colours that you see on your computer may vary depending on the monitor that you use.

  10. End of the Contract

  • If this contract is ended, it will not affect our right to receive any money which you owe to us under this contract.

  1. Limit on Our Responsibility to You

  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused where we have been negligent) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

    • losses that were not foreseeable to you and us when the contract was formed;

    • losses that were not caused by any breach on our part;

    • business losses; and

    • losses to non-consumers.

  1. 2 Faulty Products

  • We want you to be happy with your order. If you believe that a product is faulty, please contact us immediately by email: enquiries@menopause-redefined.com

  • We will respond to your complaint within 14 days.

  • Your legal rights are set out in the Consumer Rights Act 2015. You may be entitled to a refund, replacement or repair for faulty products.

  • If you wish to return a product, you must do so within 30 days of the date of delivery and notify us beforehand.

  • The product must be returned to us in its original packaging and in a resalable condition.

  1. 3 Governing Law and Jurisdiction

  • This contract is governed by the laws of England and Wales and any disputes or claims arising out of or in connection with it will be subject to the exclusive jurisdiction of the courts of England and Wales.