Privacy Policy
MENOPAUSE REDEFINED PRIVACY POLICY
We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and on how to contact us and supervisory authorities in the event you have a complaint.
Who we are
This website is operated by Menopause Redefined. We collect, use, and are responsible for certain personal information about you.
When we do so, we are regulated under the General Data Protection Regulation (GDPR), which applies across the United Kingdom, and we are responsible as the ‘controller’ of that personal information for the purposes of those laws.
Our website
This privacy policy relates to your use of our website, www.menopause-redefined.com and also in relation to any products you order or discuss with us at any time.
Throughout our website, we may link to other websites owned and operated by certain trusted third parties to (e.g., make additional products and services available to you).
These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products via our website, post material to our website, and compete in customer surveys or participate in competitions via our website.
We collect this personal information from you either directly, such as when you register with us, contact us, or purchase products via our website, or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
Personal information we may collect and use
Your name and contact information, including email address and telephone number.
Your physical address, so we can courier your product to you.
Date of birth.
Your billing information, transaction, and payment card information.
Details of any feedback you give us by phone, email, post, or via social media.
Information about the products we provide to you.
Your account details, such as username and login details.
Your contact history, purchase history, and saved items.
Information on how you use our website, IT, communication, and other systems.
Your responses to surveys, competitions, and promotions.
How we use your personal information
Create and manage your account with us.
Verify your identity.
Provide products to you.
Provide details of future promotions to you regarding our products.
Customise our website and its content to your particular preferences.
Notify you of any changes to our website or to our services that may affect you.
Improve our services.
Legal basis for processing your personal information
Consent: where you have given us clear consent for us to process your personal information for a specific purpose.
Contract: where our use of your personal information is necessary for a contract, we have with you or because you have asked us to take specific steps before entering into a contract.
Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations).
Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information that overrides our legitimate interests).
Further information—the personal information we collect, when and how we use it
To provide products to you.
To prevent and detect fraud against you or Menopause Redefined.
Conducting checks to identify our customers and verify their identity.
To provide details of future promotions to you.
Screening for financial and other sanctions or embargoes.
Other processing necessary to comply with professional, legal, and regulatory obligations.
Gathering and providing information required by or relating to audits, inquiries, or investigations by regulatory bodies.
Ensuring business policies are adhered to, e.g., security and internet use policies.
Operational reasons, such as improving efficiency, training, and quality control.
Statistical analysis to help us manage our business.
Preventing unauthorised access and modifications to systems.
Updating and enhancing customer records.
External audits and quality checks, e.g., for ISO accreditation and the audit of our accounts.
Who we share your personal information with
We routinely share your name and delivery address details with our courier and our manufacturer of the products.
This data sharing enables them to dispatch the products you ordered directly to you.
Some of those third-party recipients may be based outside the European Economic Area (EEA). For further information, including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA.’
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
Transfer of your information out of the EEA
We may transfer your personal information to other companies located outside the European Economic Area (EEA), such as couriers located outside the EEA, to deliver the products to you.
Countries outside of the EEA do not have the same data protection laws as the United Kingdom and EEA.
While the European Commission has not given a formal decision that such countries provide an adequate level of data protection, any transfer of your personal information will be subject to provisions of the GDPR to help safeguard your privacy rights.
We will not otherwise transfer your personal data outside of the United Kingdom or EEA.
Cookies and other tracking technologies
A cookie is a small text file that is placed onto your device (e.g., computer, smartphone, or other electronic device) when you use our website.
These cookies help us recognise you and your device and store some information about your preferences or past actions.
For further information on cookies, please see our [insert link to Cookie Policy].
Marketing
We would like to send you information about products and services, competitions, and special offers, which may be of interest to you.
Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, or telephone.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register your account with us.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by contacting us at enquiries@menopause-redefined.com
Your rights
Under the GDPR, you have a number of important rights free of charge, including rights to:
Fair processing of information and transparency over how we use your personal information.
Access to your personal information and certain other supplementary information.
Require us to correct any mistakes in your information which we hold.
Require the erasure of personal information concerning you in certain situations.
Receive the personal information you have provided to us, in a structured, commonly used, and machine-readable format, and the right to transmit that data to a third party in certain situations.
Object at any time to processing of personal information concerning you for direct marketing.
Object to decisions being taken by automated means which produce legal effects concerning you.
Complain to the Information Commissioner’s Office if you think we have infringed your rights.
If you would like to exercise any of those rights, please contact us (see ‘How to contact us’ below).
Data retention
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, and the applicable legal requirements.
Security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way.
In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.
We have put in place procedures to deal with any suspected personal information breach.
Changes to this privacy policy
This privacy policy was published on 03/10/2024 and last updated on 03/10/2024.
We may change this privacy policy from time to time. If we do so, we will inform you by email.